Returns & Order FAQs

For pallet deliveries, the freight carrier will usually contact you on the day of delivery with an estimated time window. Due to the size, weight and value of the goods, a signature is required upon delivery.

We strongly recommend that someone is available to receive the order. Missed pallet deliveries may result in additional re-delivery charges.

For parcel deliveries, the courier may:

• Leave a calling card with instructions
• Attempt re-delivery
• Leave the parcel at a nearby collection point (depending on local courier policy)

If you need assistance rearranging delivery, please contact our customer support team via live chat or email at info@intercostatrade.eu.

Orders can be updated or modified before the picking process begins at our warehouse.

To request changes, please contact us as soon as possible via live chat or email at info@intercostatrade.eu.

Please note:

• Once picking and packing has started, changes can no longer be made.
• Additional products cannot be added once processing begins.
• Delivery upgrades or split shipments must be arranged before dispatch.

Yes. Many products can be placed on pre-order.

Please contact us via live chat or email at info@intercostatrade.eu to confirm availability and estimated restock dates.

If you order in-stock items together with pre-order products:

• Your shipment may be held until all items are available.
• If you prefer a split delivery, please notify us immediately after placing your order.
• Additional delivery charges may apply for split shipments.

For security and liability reasons, we can only deliver and accept signatures at the delivery address provided in the order.

For pallet deliveries:

• A signature is always required.
• Delivery must be accepted by someone at the registered address.

For small parcel deliveries:

• The courier may leave the parcel with a neighbour or at a collection point, depending on their local policy.
• A calling card or tracking update will be provided.

We recommend ensuring someone is available to receive the order to avoid potential re-delivery fees.